PRADO Mining - Privacy Policy

Taking care of your information is important to us.

This Privacy Policy sets out how we may collect, use and store your personal information when you access “Pradomining.com” (a reference to this website, and also users’ interactions with our human support staff) and how we protect your information.

In this policy, “personal information” means any and all information that allows us to identify you or the device used to access “Pradomining.com”, including name, address, telephone, email, identification document, location, online identifiers or any specific characteristic of you that allows us to identify you as an individual.

Please read our Privacy Policy carefully before using “Pradomining.com” and check back regularly for any updates. Please remember that by accessing and using “Pradomining.com”, you agree to all the provisions of this Privacy Policy.

If you are under 18 years of age, we encourage you to discuss your use of and engagement with “Pradomining.com” with your parent or legal guardian. If you are under 13 years of age, you may not use “Pradomining.com”.

In this Privacy Policy, “we”, “us” and “our” always refer to the website. The terms “you”, “your” and “user” refer to you as an individual user of “Pradomining.com”.

What does this Policy NOT cover?

If you choose to access “Pradomining.com” through WhatsApp or Instagram, WhatsApp or Instagram may collect your personal and non-personal information. The collection, use and processing of your information by WhatsApp and Instagram is governed by the Privacy Policy of WhatsApp and Instagram, respectively. We strongly recommend that you review the policies of these applications and ensure that you are comfortable with the Terms of Use and Privacy of WhatsApp and Instagram (including reviewing your personal account settings on these applications) before proceeding to access them.

When you use “Pradomining.com” services, you may interact with a human support person from our team. If there are no available people, you may be directed to one of our platform partners outside of our website. Please note that when you are directed to a partner organization’s Platform, the services you receive will be outside of “Pradomining.com”, and therefore this Privacy Policy does not cover any information you share with support people or volunteers outside of our website.

We encourage you to review the Privacy Policy of these partner organizations and their platforms and make sure you are comfortable with them before using their services or sharing personal information.

How do we protect your personal information?

We are committed to collecting as little personal information as possible from our users. The goal of “Pradomining.com” is to help you feel safe and secure when using and interacting with our website, staff, and volunteers, and when posting testimonials.

When we use third party partners to host “Pradomining.com” or as a service provider, we have necessary contractual arrangements for confidentiality and security of any personal information shared with them.

We will not use your personal information other than for the purposes described in this Privacy Policy.

Information you share with a human agent will be handled by that person in accordance with the professional ethics and confidentiality standards applicable in Brazil.

We will not sell your personal information.

We will not keep your personal information for longer than necessary to fulfill the purpose of “Pradomining.com”, unless there is a legal obligation or regulation applicable to the channel that requires us to do so.

We will take all reasonable and technically and organizationally necessary measures to protect your personal information.

What kind of personal information is “Pradomining.com” allowed to collect, access and use?

As we said, we are committed to collecting as little personal information as possible.

We strongly advise against sharing any personal information, such as your name, when posting testimonials. If you do, we will remove the information and de-identify you before publishing the text.

If you contact us with questions or concerns, we will use your contact information (such as email address) solely to respond to your request.

How do we use your personal information?

We use the personal information you provide to help you use and navigate “Pradomining.com” and to provide the “Pradomining.com” friendly listening service.

We may use your personal information for the following purposes:

Monitor the quality of “Pradomining.com” services, including our interactions with you.

Share your information with others if you ask us to or if we are required to do so.

Does “Pradomining.com” ever share your personal information?

All your exchanges with “Pradomining.com” are confidential. This means that we will not share your personal information with anyone outside of “Pradomining.com”. However, in some situations we may have to do so, in cases where the law requires us to do so.

We may also share your personal information with our agents or relevant authorities when necessary to defend our legal rights, and comply with our policies and legal obligations.

Is your data used in aggregate form?

We may share this aggregated data with service providers or partners for statistical analysis and other purposes provided by law, such as research, publications, and to better understand the use of “Pradomining.com” in order to improve its operation.

How can I control the use of my personal information?

If you are accessing “Pradomining.com” via the website, please check your browser settings. If you are accessing “Pradomining.com” via the app or directly via WhatsApp or Instagram, please check your device settings and your personal accounts on both WhatsApp and Instagram. You can also clear your browser history.

If you have ever accessed “Pradomining.com”, you have the right to request a copy of any personal information we hold about you. However, since contact with “Pradomining.com” is confidential, we will only be able to provide any personal data or information if you provide us with information that allows us to find your data, such as the ID of the device from which you accessed “Pradomining.com”. It is also important to consider whether requesting access to usage records is in your best interest. No one can force you to request this type of information. It is a decision that is entirely up to you.

We will respond to you as soon as possible and within one month. The best way to request a record of your use of the service is by sending an email to the address: [email protected]

You can also request to delete all your personal data at any time by writing “queroapagarmeusdados” or sending an email with the same request to the address: [email protected]

Please note that we have no control over the reposting of testimonials you leave anonymously on “Pradomining.com” on other websites. Please be aware that asking us to delete your information (including testimonials) from our server does not mean that this information will be deleted from the internet as a whole.

How long will your personal information be kept?

We will only use and retain your personal information for as long as necessary for the purposes for which it was collected. We use your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and rights.

Is “Pradomining.com” safe?

We take all reasonable measures – both physical and electronic – to protect your personal information from unauthorized access or disclosure. However, it is always possible that third parties may unlawfully intercept or access your private data or communications. So, while we maintain high security standards, we cannot guarantee that your data and communications will always remain private.

Although the ”Pradomining.com” team makes every effort to test this website and its content, we cannot guarantee that it is 100% virus-free. We therefore encourage you to use anti-virus software on your device, especially when downloading materials or opening email communications.

We also ask that you do your part to protect your own privacy. Please be careful when connecting to the site using unsecured Wi-Fi networks. Public Wi-Fi, for example, is insecure by default, so please be cautious.

If you have any reason to question the integrity of the “Pradomining.com” website or service or our data, please contact us immediately at: [email protected]

If we make changes to our Privacy Policy, we will post a notice on our website to alert users. Changes will be effective as soon as they are posted on the website. For this reason, we recommend that you review our Privacy Policy frequently. The “last version” date at the bottom of this page indicates the most recent date on which the content was revised.

Your continued use of our website after such changes constitutes acceptance of the revised Privacy Policy.

Get in touch

If you have any questions about this Privacy Policy, please contact us by email: [email protected]

Last revised: October, 2024.

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